Cancellation policy
Last updated: 5 August 2026
MY TCG currently offers standard one-off purchases only. We do not offer subscriptions, recurring billing, automatic renewals or try-before-you-buy arrangements.
Nothing in this policy affects your statutory rights.
Cancelling or amending an order before dispatch
Please contact us as soon as possible at sales@mytcg.co.uk if you wish to cancel or amend an order.
We will do our best to help before the order is packed or handed to Royal Mail, but we cannot guarantee that an order can be changed or stopped once processing has begun.
If an order is successfully cancelled before dispatch, any payment taken will be refunded to the original payment method.
If the order has already been dispatched, you may still exercise your applicable cancellation and return rights as explained in our Refund Policy.
Statutory right to cancel an online purchase
You normally have the right to cancel an online purchase without giving a reason.
The cancellation period begins when the contract is formed and normally ends 14 days after the day on which you, or a person nominated by you, receives the goods.
Where one order contains multiple items delivered separately, the cancellation period normally ends 14 days after the day on which the final item is received.
To cancel, please send us a clear statement confirming your decision to:
Please include your name, order number and details of the item or items you wish to cancel.
After notifying us of your decision to cancel, you must return the goods within 14 days. We will provide the appropriate return address and return instructions.
Information about return condition, return postage and refunds can be found in our Refund Policy.
Customers generally have 14 days after receiving goods to tell an online retailer that they wish to cancel, followed by a further 14 days to return them.
Sealed trading card products
Booster packs, booster boxes, tins, decks, collection boxes and other sealed trading card products should be returned unopened and with their original seals intact.
Opening or breaking the seal can significantly reduce or remove the product’s resale value. Where goods have been handled beyond what is reasonably necessary to establish their nature, characteristics and condition, we may reduce the refund to reflect the resulting loss in value.
Products containing opened booster packs, cards or other randomised contents may have little or no remaining resale value, so any deduction may be substantial.
This does not affect your rights where goods are faulty, damaged, incorrect or not as described.
Extended 30-day returns policy
In addition to your statutory cancellation rights, MY TCG offers an extended 30-day returns period, subject to the conditions explained in our Refund Policy.
Damaged, faulty or incorrect products
The change-of-mind cancellation process is separate from your rights where goods are damaged, faulty, incorrect or not as described.
Please contact us as soon as reasonably possible if there is a problem with your order.
Nothing in this policy affects your statutory rights.
Cancellation form
You may use the template below to cancel an online purchase, although you are not required to use it.
To: MY TCG LIMITED
Email: sales@mytcg.co.uk
I hereby give notice that I wish to cancel my contract for the purchase of the following goods:
Order number:
Goods being cancelled:
Date ordered:
Date received:
Customer name:
Customer address:
Signature: Only required if this form is sent on paper
Date:
Please email the completed information to sales@mytcg.co.uk.
Contact information
Trading name: MY TCG
Legal business name: MY TCG LIMITED
Company number: 15006366
VAT registration number: 448 5283 65
Registered in: England and Wales
Registered office: 49 Station Road, Polegate, East Sussex, BN26 6EA, United Kingdom
Email: sales@mytcg.co.uk
MY TCG LIMITED is an online-only retailer. The registered office is not a public shop, warehouse or customer collection point.
Please contact us before sending a return so that we can provide the appropriate return instructions and address.